There are very few things that I find fault with here in this idyllic world, but I did get a little cross a few weeks back when the checkout girl in Carrefour forgot to ask for our fidelity card. I was quite put out when I was told there was nothing that could be done to rectify the loss of a quite considerable amount of points on a couple of hundred euros worth of shopping. I hastily filled in my complaints card and left it at the service counter never expecting to have a response. Within two days, however, the store manager rang to apologise and say there was a voucher waiting for us next time we shopped.
A week later and we were invited to participate in a customer round table focussing on till-(wo)manship. A basket full of pastries and another with strawberries as large as tennis balls awaited us and a dozen other 'table ronde' participants in the Carrefour conference room. Teas, coffees and juices were served and we were also treated to a large slab of their speciality cake Trianon. Yum. We discussed our favourite aisles (cheese, and cat food - for the variety) and those we were less impressed with (world food, kitchen ware) and had a thoroughly enjoyable time of it. As we left we were presented with a large bag of Carrefour groceries (see above) which has kept us going a week. Well done Carrefour - we think your intentions are admirable.
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